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Return Policy

Return Policy and Buyer Protection 

Please contact us if there is any problem with your items. We offer a "money back guarantee" on all of our merchandise.

I gladly accept returns and exchanges
1. Contact me within: 3 days of delivery
2. Ship items back within: 7 days of delivery
 
I can't accept returns for custom or personalized orders


Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at service@gomggsale.com


Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gemshop89@gmail.com and send your item to: Shantou Bitefu Jewelry Co.,Ltd, 6/f,b-building,huangshan Rd Zhuchi Industry Factory, Longhu Area Shantou ,CHINA Shantou, 515000 Guangdong, China. 

Shipping 
To return your product, you should mail your product to: Shantou Bitefu Jewelry Co.,Ltd, 6/f,b-building,huangshan Rd Zhuchi Industry Factory, Longhu Area Shantou ,CHINA Shantou, 515000 Guangdong, China 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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